You Don’t Have to Fit the Mold to Start a Startup
It’s easy to romanticize the startup world. We often hear stories about people like Mark Zuckerberg and Steve Jobs and […]
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Narrative Blog
Building Something People Actually Want
There’s a lot of advice out there about building products, especially in startups. Frameworks, growth hacks, playbooks. But when you
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Understanding Customers Through Experience
I’ve been lucky (and sometimes not so lucky) to work at a few very different companies over the years. Some
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Learning from Users: My Experience in Service and E-Commerce
Over the years, I’ve worked in various customer service roles and, more recently, in e-commerce, where I handled both web
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